SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-14 Business days |
| Canada, Europe |
7-14 Business days |
| Australia, New Zealand |
7-14 Business days |
| Central & South America |
7-14 Business days |
| Asia |
7-15 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Store (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of this store.
*You can submit refund requests within 15 days after the guaranteed period for delivery has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Nice combez. True, the delivery was delayed for a short time. Advise. Height 80 butt to my baby with a height of 73. It is better to take more small.
Arrivat o prima...com and in the description advice
Very cool combez. On a warm winter) took 80 for 6 months, bolshevat but as it should be straight and enough for the spring.
The color is not very-otherwise super
Good thinfg and fast delivery, thank you.
Very cool suit! Soft, warm, thought only for autumn, but at the beginning of winter will go.
Sent fast. The order came before the declared deadline. The quality is excellent. On the late autumn overalls fit. I took the size 80 with a margin for our height (72 cm). With the gate sits perfectly. I think enough for the spring too early. I did not communicate with the store, as there was no need.
Kombez Super. size 100 from 90 is only different width, length is the same
It’s really really worth the price very soft inside very good for winter and snow days. But unfortunately I need to return it as it is to big on my baby order your baby regular size as my baby is 15 months old but I ordered 18-24 and it came big on him but I really really liked the quality of it and received it two weeks earlier than expected time
Obviously not for Siberian winter, so, demisezon, but a pretty suit. Of course great for 2 months, but we grow) still for the spring will fit just) the color is cool)
Good, in size
A good, warm overall. At the end of autumn and the beginning of winter will do. At a height of 80 cm is slightly too big, enough for the spring
Very good kombez quality is excellent, no seams, the size corresponds to the size, very satisfied thanks to the store
I liked it, it's cute, inside the lining the fabric reminded me of a plaid)) on the heat medium, the euro is Winter)) took 24 m on the growth of of of
The suit is soft. The color is more mustard than yellow. Threads do not stick out. Suitable for late autumn. The heater is also in the legs and in the handles along the entire length. Now the baby is 5 months old, we can still wear it in the spring.
On the growth of 86-1.5, ordered from 18-24 m, turned out to be even a big little, but due to a good gum-sits normally.
Duje yakisniy kombez, dovoli greenhouse, Raju before buying
The quality is excellent. Shipping fast. The overalls are bigger, but here my fault, reinsured, took a bigger size.
Very cute winter romper I bought it for a 6-month-old that's overweight and I got the 18 to 24 month size very cute lightweight can't wait for winter.